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Taipei City Self-Government Ordinances for Consumer Protection
(2018-12-28 Amended)
Revised on 28 December 2018 by Taipei City (107) Fu Fa Zong Zi No. 1076037572 Order
  • Chapter III Consumer Advocacy Group
  • Article 11 When necessary, an enforcement authority or consumer ombudsmen may entrust a consumer advocacy group to handle the following matters: 1. Conduct surveys, comparisons, inspections, or research of the prices, qualities, and labeling of goods or services; 2. Conduct surveys, perform analysis, and make conclusions with respect to consumer opinions; and 3. Conduct education and advocacy for consumers.
  • Article 12 When handling an appeal case in a consumer dispute, the enforcement authority or consumer ombudsmen may engage a consumer advocacy group that qualifies under paragraph 1 of Article 49 of the Act to assist with initiating a class action suit, provided that more than 20 consumers are injured as a result of the same incident, and the victims' consents are obtained. The enforcement authority or consumer ombudsmen may subsidize the necessary legal expenses required by the consumer advocacy group for handling the class action suit as stipulated in the preceding paragraph.
  • Article 13 After obtaining approval form the City Government, the enforcement authority or consumer ombudsmen may award a certificate of merit or medal, or provide financial rewards or subsidies to a consumer advocacy group that is effective in promoting consumer protection in the City. The City Government shall draft regulations for the rewards or subsidies referred to in the preceding paragraph.
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