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Taipei City Self-Government Ordinances for Consumer Protection
(2018-12-28 Amended)
Revised on 28 December 2018 by Taipei City (107) Fu Fa Zong Zi No. 1076037572 Order
  • Chapter IV Consumer Protection Organization and Administration
  • Section 1 Consumer Protection Organization
  • Article 14 To research, review, and promote the realization of the City's consumer protection projects, the City Government shall establish the Consumer Protection Commission, which shall be in charge of the following matters: 1. Review of consumer protection projects; 2. Coordinate the consumer protection projects and measures among each of the several enforcement authorities; 3. Supervise the enforcement authorities in the performance of their duties The City Government shall draft the regulations for the establishment of the Consumer Protection Commission as referred to in the preceding paragraph.
  • Article 15 The City Government shall establish consumer service centers to handle matters such as consultation, educational dissemination, consumer complaints, and may establish branch offices under the consumer service centers at each District Office. The consumer service centers will be staffed with one director and several clerks.
  • Article 16 To promote consumer protection matters, City Government shall have several consumer ombudsmen and their assistants in the City Government's Department of Legal Affairs; where there are three or more consumer ombudsmen, one will be appointed to also act as the director.
  • Article 17 The City Government shall establish a consumer dispute mediation commission consisting of 7 to 21 commissioners to handle the mediation of the City's consumer disputes. The term of such commissioners shall be two (2) years, and commissioners may be consecutively re-elected. The consumer ombudsmen shall be the ex officio commissioners, and the City Government shall appoint scholars, experts, representatives of the City Government, representatives of consumer advocacy groups, and representatives of the professional groups to which traders belong or to which they are related to act as other commissioners. The number of representatives of consumer advocacy groups and the number of representatives of the professional groups to which traders belong or to which they are related as referred to in the preceding paragraph shall be the same.
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