Law Information | Laws & Regulations Database of Taipei City

Section II Mediation
Article 34 After filing a consumer complaint to the City Government's consumer service center or to the consumer ombudsmen, if such complaint is not properly responded to, the complainant may apply to the City's consumer protection mediation committee for mediation. Where both of the parties to a consumer dispute mediation case have domiciles in the City, the parties must apply to the City's consumer protection mediation committee for mediation. Where the parties do not have domiciles or residences in the City, the following rules will apply: 1. Application may be made to the consumer protection mediation committee located at the same place where the opposing party's domicile, residence, business office, or principal office is situated; 2. Application may be made to the consumer protection mediation committee located at the place where the consumer relationship arose; or 3. Application may be made to any consumer protection mediation committee after obtaining consent to do so from both parties.
Article 35 Where mediation successfully achieves the resolution of a consumer protection mediation case, a letter of mediation shall be made in writing and shall be presented to the Court for the Court's approval; where mediation is unsuccessful, a certificate stating that the mediation did not resolve the dispute shall be issued to the mediation applicant, and if said applicant initiates litigation pursuant to the law, said applicant may attach the certificate to the pleading.
Article 36 An enforcement authority or a consumer ombudsmen shall keep the information learned when dealing with a consumer dispute complaint confidential pursuant to the law, and shall not disclose or misuse such information; if it is found that the conduct alleged in the complaint may constitute a crime, such complaint shall be transferred to the police agency or the prosecutor to be dealt with.

LawInformation