Law Information | Laws & Regulations Database of Taipei City

Chapter II Protection of Consumer Rights
Article 4 The owner or user of the place of consumption, which place is required to have public liability insurance in/by the City, must obtain public liability insurance for such place. The trader who applies for or rents a site as a place of consumption from competent authorities of City Government must file the certificate of public liability insurance before the date on which operations begin and obtain the competent authority's approval before the trader starts using such site, unless the site already has insurance obtained by the competent authority. The term "place of consumption " referred to in the two preceding paragraphs means a site provided for a consumption relationship. When conducting the public safety investigation, providing certification, issuing a license, or other relevant examinations of / for the place of consumption governed by them, enforcement authorities of City Government shall investigate to ascertain whether the place of consumption as stipulated in paragraph 1 has obtained the required public liability insurance. The City Government shall determine the categories, scope, and minimum insurance amount of public liability insurance for the place of consumption as stipulated in paragraph 1. The consumer, or his/her heir, shall be the beneficiary of the public liability insurance.
Article 5 When applying for relevant licenses, the owner or user of the place of consumption must first provide the certificate of public liability insurance. Otherwise, such licenses will not be granted. The owner or user of the place of consumption must file each year's certificate of public liability insurance for the City's review; the same applies in the event of any change of the insurance. In the event of failure to comply with the preceding paragraph, and such non-compliance is not corrected within the time limit prescribed, the relevant licenses will be revoked, and the place of consumption will be ordered to close.
Article 6 If the place of consumption, merchandise, or service provided by a trader causes a major disaster in this City, and results in major damages to a consumer's life, body, health, or property, the enforcement authority may, under the consent of the injured consumer, or of the deceased consumer's parent, child, or spouse, assist in the following matters: 1. Apply to the court for provisional attachment of the properties of the trader, its responsible persons, or other persons accountable per the law; 2. Handle the settlement; or 3. Provide other necessary legal aid. The City Government will determine the standards for a "major disaster" and the scope of assistance as stipulated in the preceding paragraph.
Article 7 A trader who uses phone-paid services cannot engage in the following acts: 1. Advertise in newspapers or magazines for which teenagers under the age of 18 as their main readers; or 2. Distribute advertising materials to teenagers under the age of 18.
Article 8 When a trader uses a standard form contract, such contract must comply with the principles of good faith, equality, and mutual benefit. Also, such contract must comply with mandatory provisions to be included in and prohibitory provisions of standard form contract as required by the central governing authority. Before entering into a contact, a trader must give a consumer a reasonable period to review such contract. Where a trader uses a standard form contract, the enforcement authority may at any time dispatch personnel to examine such contract. Where a trader violates the stipulation in the two preceding paragraphs, the enforcement authority shall order the trader to rectify such violation within a prescribed time limit.
Article 9 Before entering into a contract of mail-order purchase or door-to-door sale, a trader must inform a consumer of the following, and obtain a document that states that such consumer is informed of the same: 1. Purchase terms, the seller's name, title, responsible person/s, location of seller's principal office, domicile, or residence, and seller's phone number; and 2. A consumer may rescind the contract in writing within seven (7) days after receipt of the goods or services without stating the reason/s or bearing any expenses or price. Where a trader violates the stipulation in the preceding paragraph, the enforcement authority shall order the trader to rectify such violation within a time limit, and the consumer's right to rescind such contract will be extended to thirty (30) days.
Article 10 A trader must provide consumers with full and correct information on the products or services that it provides, and must not act to mislead, conceal, or deceive. Where a trader violates the stipulation in the preceding paragraph, the enforcement authority shall order the trader to rectify such violation within a time limit.

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