Consumers may submit applications for mediation to the Consumer Dispute Mediation Committee of the City where they believe that their complaints have been improperly handled.
Consumers shall submit applications for mediation to the Consumer Dispute Mediation Committee of the City where the domiciles, residences, business premises, or offices of both parties involved in the consumer dispute mediation cases are located within the City. Consumers may submit applications for mediation to the Consumer Dispute Mediation Committee of the City where their cases fall within any of the following circumstances:
1.the domiciles or residences of the consumers, or the business premises or of-fices of the business operators, are located within the City;
2.the consumer relationships were established within the City;
3.both parties agree to mediation within the City.

Mediation agreements shall be drafted and submitted to the court for approval where an agreement is reached in consumer dispute mediation cases. Upon approval by the court, the mediation agreements shall have the same binding effect as final civil judgments.
Where mediations do not result in agreements, the certificates of mediation failure shall be issued. The petitioners may attach the certificates of mediation failure to their pleadings when initiating lawsuits pursuant to applicable laws.

The executive authorities and consumer ombudsmen shall maintain the confidentiality of any information obtained when handling consumer dispute cases and shall neither disclose nor improperly utilize such information. Where cases are found to involve criminal liability, they shall be referred to the relevant judicial authorities.