2022-11-16 (Amended)
  • Chapter 4 Consumer Protection Organizations and Administration
  • Section 1 Consumer Protection Organizations
  • Article 15
    The City Government shall establish a Consumer Protection Committee to formulate, deliberate on, and promote the implementation of consumer protection projects within the City. The scope of authority of the committee is as follows:
    1. deliberation of consumer protection projects;
    2. coordination matters of the executive authorities in relation to consumer protection projects and measures;
    3. supervision of the executive authorities in the exercise of their powers.
    The regulations governing the establishment of the Consumer Protection Committee, as stipulated in the preceding paragraph, shall be enacted by the City Government.
  • Article 16
    The City Government shall establish a Consumer Service Center within the Department of Legal Affairs, consisting of one chief officer and several personnel for consumer affairs, to handle consumer consultation services, education and awareness initiatives, complaints, and other related matters. The Consumer Service Center may also establish sub-centers in each district office.
  • Article 17
    The City Government shall assign several consumer ombudsmen and personnel for consumer affairs within the Department of Legal Affairs to implement consumer protection initiatives. Where the number of consumer ombudsmen reaches three, one shall be appointed to concurrently serve as the chief consumer ombudsman.
  • Article 18
    The City Government shall establish a Consumer Dispute Mediation Committee, consisting of seven to twenty-one members, to mediate consumer disputes within the City. The members shall serve a two-year term and may be reappointed for consecutive terms. Except for consumer ombudsmen, who shall serve as ex officio members, the other members shall be appointed by the City Government from among scholars, experts, representatives of the City Government, representatives of consumer protection groups, and representatives of professional associations to which business operators belong or are related.
    The number of members appointed from the representatives of consumer protection groups and professional associations to which business operators belong or are related shall be equal.
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