2022-11-16 (Amended)
  • Chapter 4 Consumer Protection Organizations and Administration
  • Section 2 Consumer Protection Administration
  • Article 19
    The Consumer Service Center shall regularly compile consumer protection executive matters submitted by the executive authorities and report them to the Consumer Protection Committee of the City Government.
  • Article 20
    Consumer Service Center and executive authorities may, based on their available human and financial resources, conduct the following consumer education and awareness initiatives:
    1. issue consumer warnings via media channels or the Internet, or create cartoons and other promotional pamphlets for widespread public education and distribution;
    2. organize consumer rights education or promotional campaigns;
    3. compile and publish consumer education materials;
    4. delegate the Taipei City Teachers’ In-Service Education Center to conduct training sessions on consumer protection awareness and competency for teachers at all school levels within the City, and to further promote such knowledge to students via assemblies upon their return to school;
    5. delegate the Department of Civil Servant Development of the City Government to conduct training sessions and seminars on consumer protection awareness and competency for civil servants of the City Government and its subordinate authorities;
    6. promote awareness and understanding of consumer protection regulations and principles among business operators to proactively prevent consumer disputes;
    7. issue various consumer-related information via the Internet or media channels in a timely manner.
  • Article 21
    The executive authorities or the consumer ombudsmen shall promptly conduct inspections or tests upon finding that the goods or services provided by business operators are suspected of endangering safety or sanitation.
    The inspections or tests stipulated in the preceding paragraph may, for a fee, be delegated to consumer protection groups, professional associations, or other public or private entities or associations equipped with relevant inspection instruments.
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